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We have tried to anticipate problems which visitors to the site might encounter and have listed them here. If you are having difficulty then there is a good chance that other users will have the same problem. Please contact Administrator by sending a message on the site or by email to admin@mormonvidz.com. We can look at the problem as soon as we receive your message and will contact you with the solution as soon as possible.

Getting Started

To become a member of Mormonvidz.com, go to the "Sign Up" page http://www.mormonvidz.com/signup and choose a username and password and enter your information. Then click the "Sign Up" button and that's it. You don't have to be a member to watch videos but you will gain so much more by joining.

How do I confirm my email address?

Please note, the confirmation link to confirm your email address is included in the "Welcome" email you received after signing up. Confirming your email address is required to perform many action on MormonVidz, such as uploading videos and posting comments.

New members can follow the steps below to confirm their email:

1. Once you've created your username in our Sign Up page http://www.mormonvidz.com/signup an email conformation message will be sent to the address your entered.

2. Click the "Confirm your email address" link within that email. You can also copy and paste the link provided into your browser if you prefer.

3. That's it all you have to do! You will need to click on the link to confirm your membership and you will be back on the site and can start using all the functions and begin exploring the site!

I have not received my confirmation email. What should I do?

If you have just joined MormonVidz, the confirmation link is included in the "Welcome" email you received after signing up. If you were already a member of MormonVidz and are now confirming your email, you will receive a separate confirmation email. If you don't receive either the welcome or confirmation email when you expect to within a short while, check in your email client's spam folder - some are more particular than others about deciding what is spam and what isn't. If you still haven't received it after several hours, you can try confirming your email again with a different email address.

How much does it cost to share videos on MormonVidz?

Nothing! Right now it's FREE! We want everyone to post his or her video. We make our money by partnering with video makers and sharing in the advertising revenue. What have you got to lose! Sign up now by clicking here.

How do videos get featured?

Momonvidz's member rate videos they like and we review highly-rated and recent videos for consideration in the "Featured Videos" section of the Home page. Also, we take suggestions from members who send a message to administrator and we scan the site for videos of interest.

I can't use many MormonVidz features. What do I do?

The email address associated with your mormonvidz account may not be confirmed. If you don't see the confirmation email in your in box, you might want to look in your email's spam folder. If you've confirmed your email address by clicking the link in the email you received and you're still having trouble, try deleting your browser's cache and cookies, relaunching your browser and logging back in to Mormonvidz. You might need to request another confirmation email, too.

How does Most Watched work?

Most Watched displays the videos with the most views which have been published during the selected date range.

How do channels work?

When you upload a video, our reviewers assign it to the specific channel that you see on the site. Unfortunately, we don’t take requests, but in the future will be letting users suggest categories for their videos during upload.

How do I find interesting videos to watch?

There are lots of ways to find videos to watch. Here are four to start with:

1. If you know what you're looking for, you can type keywords into the search box at the top of every page.

2. Click the watch tab to browse the site; the links across the top give you an idea of what other MormonVidz users find interesting and you can search further within each one using the time-related, category and honour-realated links at the top and left to refine the list of videos.

3. We also have the "Spotlight" feature to show you what we think is interesting.

4. When you find other members whose videos you like, you can subscribe to them so that you're notified whenever they upload new videos- the newest four will show up on the homepage when you log in, or you can view all of the subscriptions to see them all at once.

Can I download videos to watch later?

No, currently you can't download our videos to your computer. MormonVidz video player is deigned to be used within your browser as an internet experience. As an alternative to downloading, you can temporarily save videos to watch later by adding them to your Quicklist. If you'd like to save them more permanently, log in and click "Save to Favorites" under the videos you'd like to keep.

How do I make my video private?

If you'd like to make sure your videos are only seen by the people you hand pick, you should set your video to "Private". Here's how you do this:

1. Login and go to "My Videos" http://www.mormonvidz.com/my_videos.

2 Click on "Edit" button beside the video you want to be private.

3. Scroll down to the Broadcast section and select the Private option.

4. It will be viewable only by your friends (http://www.momonvidz.com/userfriends when you click the "Update Video" button.

Can I change my username?

We don't allow users to change usernames, so choose wisely! Please note that usernames must start with a letter, can only contain letters and numbers, and can be no longer than 14 characters.

I can't find a video... I've watched before. Where did it go?

If a user removes their video or if it's removed for violating our Terms of Use, it will no longer be available in our search, in your favorites or via embedding within other websites. You also may not be able to find the video because the uploader changed the title or description you're using to search for the video.

Is there a SafeSearch option?

No, all the videos on the Mormonvidz site should be suitable for viewing by people 14 years of age or older. If you see a video that consider to be unsuitable we would like to know immediately. Please contact Administrator by sending a message on the site or by email. We take very seriously the duty to ensure that all of the Mormonvidz site is child-friendly.

How do I add somebody to my friends list?

You should go to the community page and find the person you wish to make friends with. Click on their picture or their name. You will be taken to their profile page and you will see a button on the right hand side that says Add to Friends. Click on the button and you will able to fill in a form to send a message to that person. They will receive a message in their inbox in which they can accept your invitation.

Why are there pre-roll and overlay ads? Can I disable these ads?

A pre-roll ad is a brief ad that plays before your video begins. When a viewer sees the ad, an ad impression has occurred, and you earn money.

An overlay ad is a clickable ad that displays in the bottom 20% of the video window shortly after playback begins. Overlay ads are semi-transparent, and viewers can minimize them at will.

How do I cancel my account?

We'd hate to see you go, but if you'd like to cancel your account, please email us at support@MormonVidz.com and we'll take care of it for you.

How do I upload my video?

Uploading your video to Mormonvidz couldn't be easier. Just click "Upload" at the top of any page and follow the instructions.

What kind of videos can I submit?

You can submit just about any kind of video you want, as long as it is Mormon related and you're the creator. We do have a size restriction of 100MB per file and we can't accept anything illegal or obscene or similarly objectionable, including content that contains hate speech, infringes copyright, and/or violates personal privacy or obscenity laws and/or which we deem inappropriately offensive. MormonVidz does not allow pornography.

At MormonVidz, we staunchly support copyright laws. Our mission and business is firmly rooted in the idea that artists deserve to control and be rewarded from their intellectual property. We also believe strongly in the protections provided by the doctrine of Fair Use, which is part of US copyright law, and to comparable protections provided under the copyright laws in other jurisdictions. While it is impossible to draw a hard and fast line between what is Fair Use and what is not, we understand that we are living in a remix culture and we support an open media environment that allows creators to lawfully build on the work of earlier creators.

Your video must be at minimum 4 seconds long. This is because it can take up to three seconds for the ad to be delivered to the end of your video once someone starts watching it. We do not have an upper limit on length of video so long as your file is under 100MB.

We accept the following formats: MOV, MPEG, MPG, MP4, WMV, ASF,FLV, AVI (including DIVX).

What are the size limits and file types on videos?

We accept the following formats: MOV, MPEG, MPG, MP4, WMV, ASF, AVI (including DIVX).

Is there a limit on the number of videos I can upload?

Upload as many as you like as long as you've created them. There is currently no limit to the number of videos a creator can upload.

Where is my video after upload?

Once you have uploaded a video and added the appropriate info (title, keywords etc.), you will see it in your dashboard under "processing." This means we are transcoding your clip, or "MormonVidzizing" it.

Next, your video will go into "review" where a real human will watch it before approving it to go online. Our content reviewers scan every video in an effort to protect against copyright violations and other illegal content. Once your video has been reviewed and approved by our reviewers, it will become publicly available (this may take up to 24 hours but it’s usually much faster).

Sometimes, videos can get held up in the review process. If we have some questions about the copyright of your video, you'll see the video in the "notice" section of your dashboard and a notification will be sent to your dashboard and email. Follow the instructions in the notification for providing our reviewers with more information, and fret not - we're generally just looking for some verification that you are the copyright owner.

Occasionally, there is an error during processing. If your video fails, we recommend checking the size and format of your video and uploading it again. If reuploading doesn’t work, or if you have any questions regarding the status of your video, please contact us.

Why did my video get rejected/taken down?

Videos are most commonly rejected due to apparent copyright infringement. If your video is rejected or removed, you should receive an email outlining the reasons. Be sure to use royalty-free music in your videos! If you have a question about why your video was rejected or what you can do to remove the copyright violation, contact us.

Can I upload works to MormonVidz in languages other than English?

Absolutely. MormonVidz accepts videos in any language.

How do I delete a video?

To delete a video, navigate to your dashboard and click on the video you want to delete. Check the delete box at the bottom of the page and click save to confirm video delete. After a few minutes, the video will be deleted from the system. This cannot be undone, so be careful!

How do I share MormonVidz videos?

The MormonVidz system is built on sharing. You don't have to be a video creator to participate. You can share MormonVidz videos on your blog, social networking profile, via email or instant message, peer to peer networks, etc

How can I embed videos in my blog, on social networking sites, etc?

Every video on MormonVidz includes lots of sharing options including "grab codes" in several formats which you can embed in many locations.

Where can I share MormonVidz videos?

You can share MormonVidz videos wherever you like. They can be emailed, downloaded, embedded into your blog or your social networking profile. Here is a list of a few MormonVidz-friendly sites where you can earn money for sharing:

This list is growing all the time. Check out the sharing section of the forums for an up-to-date list.